WE ARE MOVING TO A NEW PLATFORM
Frequently Asked Questions
To ensure a smooth transition to the new platform in Q3 2023, we are beginning to prepare our members for the move.
We will update you with all the relevant service information as we get closer to the migration date. However, please note that in the meantime, you will still be required to access and maintain your Builder’s Profile account and profile as usual. Furthermore, your Main Contractor clients will continue to manage profile assessments in the existing Builder’s Profile portal.
We have grouped the FAQ’s in to categories to help you find the answers to your questions as quickly as possible. Please select a category.
General FAQ’s
Will the migration affect my current Constructionline verification status?
Do I need a Constructionline membership to access my Builders Profile information?
How do we link our Builder's Profile and Constructionline accounts?
The new platform looks familiar.
Do I need to do anything before my account is migrated?
Will all my information be migrated automatically?
If I already have a Constructionline membership, will I need to complete the questions again for Builders Profile?
Will the uploaded documents on Builders' Profile be migrated?
Will my existing answers on Constructionline be overwritten with the answers to the questions from Builders' Profile?
How do I get in touch with the customer support team at Builders' Profile?
Will the Constructionline portal be down during the migration, or just the Builder's Profile portal?
I don't need a Builders' Profile membership anymore; how do I cancel it to avoid being charged?
Where can find familiar features on the new platform?
Platform Access and Usage FAQ’s
We don’t have Constructionline; how will this work with the Builders' Profile move?
I already have a login for my Constructionline account; do I need a new one for Builders' Profile?
I haven't received an email with my new login details. What do I need to do?
Can we still access the current Builders' Profile platform after 31st July?
Will I be notified when I have access to the new platform?
How do I add a new user to the new platform?
Benefits FAQ’s
What're the differences between Builders' Profile and Constructionline?
Do we need to have both Builders' Profile and Constructionline memberships?
Can I still access my SSIP with Acclaim on the new platform?
Will my data and questions be merged with my current Constructionline account data?
We get our SSIP Certification with Acclaim via Constructionline. Will that still continue?
What if we hold an SSIP Certification with another company?
Can I get access to the Social Value accreditation after the migration?
Will I be able to access Marketplace?
Membership Fees and Invoicing FAQ’s
What is the cost to having a Builders' Profile and a Constructionline membership?
Where can I find out more about the pricing scale?
I pay for a Constructionline membership but have a free Builder's Profile membership. What does this mean for me?
If we have both memberships, will the only be one membership fee?
Will I need to pay a fee if we have a free membership for both Builder's Profile and Constructionline?
Does the migration mean we will be paying for two memberships but on one platform?
How often do we need to pay a fee? (Weekly/Monthly/Annually)
I have the free membership with Builders' Profile. Will I be charged when we have been migrated?
Who will we be invoicing if I have a Builders' Profile membership? Constructionline or Builder's Profile?
Will we get one invoice for both memberships or separate invoices for each membership?
Will the Builders' Profile membership include our Constructionline and SSIP certifications?
Why do we need to pay more if both memberships are held on the same platform?
Buyers FAQ’s
Have the Builders' Profile Buyers migrated to the new platform?
Will the Buyers be able to see my profile once it has been migrated?
If we already have Constructionline, will the Buyers contact details be migrated too?
Certificates and Logos FAQ’s
We will get a combined logo for our email signatures?
Will we get a combined certificate or one for each membership certification?
Will we still have an expiry date on a Builders Profile certificate?
My certificates have different expiry dates. Will these change to the same expiry date?